arcadiasuite/client/src/pages/XosReports.tsx

515 lines
26 KiB
TypeScript

import { useState } from "react";
import { useQuery } from "@tanstack/react-query";
import { Link } from "wouter";
import { BrowserFrame } from "@/components/Browser/BrowserFrame";
import {
BarChart3, Star, Shield, Users, MessageSquare, Ticket, TrendingUp,
ArrowLeft, DollarSign, CheckCircle2, AlertTriangle, Clock, Download
} from "lucide-react";
import { Button } from "@/components/ui/button";
import { Card, CardContent, CardHeader, CardTitle, CardDescription } from "@/components/ui/card";
import { Badge } from "@/components/ui/badge";
import { Tabs, TabsContent, TabsList, TabsTrigger } from "@/components/ui/tabs";
import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@/components/ui/select";
import { Progress } from "@/components/ui/progress";
interface OverviewReport {
period: string;
conversations: { total: number; resolved: number; open: number; avg_csat: number; avg_handle_minutes: number; channels_used: number };
tickets: { total: number; resolved: number; open: number; sla_breaches: number; avg_csat: number };
contacts: { total: number; leads: number; customers: number; new_in_period: number };
deals: { total: number; won: number; lost: number; won_value: number; win_rate_pct: number };
generated_at: string;
}
interface AgentReport {
agent_id: string;
agent_name: string;
conversations_handled: number;
resolved: number;
avg_csat: number;
avg_handle_minutes: number;
tickets_handled: number;
tickets_resolved: number;
}
interface SlaReport {
period: string;
protocols: { total: number; breached: number; compliant: number; compliance_rate_pct: number };
tickets_by_priority: Array<{ priority: string; total: number; breached: number; avg_resolution_minutes: number }>;
}
interface CsatSummary {
period: string;
total_responses: number;
avg_score: number;
satisfaction_rate_pct: number;
distribution: { 5: number; 4: number; 3: number; "1-2": number };
}
export default function XosReports() {
const [period, setPeriod] = useState("30d");
const [activeTab, setActiveTab] = useState("overview");
const { data: overview, isLoading } = useQuery<OverviewReport>({
queryKey: ["/api/xos/reports/overview", period],
queryFn: async () => {
const res = await fetch(`/api/xos/reports/overview?period=${period}`);
return res.json();
},
});
const { data: agentReport = [] } = useQuery<AgentReport[]>({
queryKey: ["/api/xos/reports/agents", period],
queryFn: async () => {
const res = await fetch(`/api/xos/reports/agents?period=${period}`);
return res.json();
},
});
const { data: slaReport } = useQuery<SlaReport>({
queryKey: ["/api/xos/reports/sla", period],
queryFn: async () => {
const res = await fetch(`/api/xos/reports/sla?period=${period}`);
return res.json();
},
});
const { data: csatSummary } = useQuery<CsatSummary>({
queryKey: ["/api/xos/csat/summary", period],
queryFn: async () => {
const res = await fetch(`/api/xos/csat/summary?period=${period}`);
return res.json();
},
});
const formatCurrency = (v: number) =>
new Intl.NumberFormat("pt-BR", { style: "currency", currency: "BRL" }).format(v || 0);
const periodLabel: Record<string, string> = { "7d": "7 dias", "30d": "30 dias", "90d": "90 dias", "1y": "1 ano" };
const getPriorityColor = (p: string) => ({
low: "text-slate-500", normal: "text-blue-600", high: "text-orange-600", urgent: "text-red-600"
}[p] || "text-slate-600");
const getPriorityBadge = (p: string) => ({
low: "bg-slate-100 text-slate-700", normal: "bg-blue-100 text-blue-700",
high: "bg-orange-100 text-orange-700", urgent: "bg-red-100 text-red-700"
}[p] || "bg-gray-100 text-gray-700");
const csatBar = (label: string, count: number, total: number, color: string) => (
<div className="flex items-center gap-3">
<span className="text-sm text-slate-600 w-8">{label}</span>
<Progress value={total > 0 ? (count / total) * 100 : 0} className={`flex-1 h-3 ${color}`} />
<span className="text-sm font-medium text-slate-700 w-8 text-right">{count}</span>
</div>
);
if (isLoading) {
return (
<BrowserFrame>
<div className="flex items-center justify-center h-screen">
<div className="w-10 h-10 border-4 border-blue-600 border-t-transparent rounded-full animate-spin" />
</div>
</BrowserFrame>
);
}
const conv = overview?.conversations;
const tick = overview?.tickets;
const contacts = overview?.contacts;
const deals = overview?.deals;
return (
<BrowserFrame>
<div className="min-h-screen bg-slate-50">
{/* Header */}
<header className="sticky top-0 z-50 bg-white border-b shadow-sm">
<div className="max-w-7xl mx-auto px-4 py-3">
<div className="flex items-center justify-between">
<div className="flex items-center gap-3">
<Link href="/xos">
<Button variant="ghost" size="icon">
<ArrowLeft className="h-4 w-4" />
</Button>
</Link>
<div className="bg-gradient-to-br from-emerald-600 to-teal-700 p-2 rounded-xl">
<BarChart3 className="h-5 w-5 text-white" />
</div>
<div>
<h1 className="text-xl font-bold text-slate-800">Relatórios XOS</h1>
<p className="text-xs text-slate-500">Análise de atendimento e CRM</p>
</div>
</div>
<div className="flex items-center gap-2">
<Select value={period} onValueChange={setPeriod}>
<SelectTrigger className="w-36">
<SelectValue />
</SelectTrigger>
<SelectContent>
<SelectItem value="7d">Últimos 7 dias</SelectItem>
<SelectItem value="30d">Últimos 30 dias</SelectItem>
<SelectItem value="90d">Últimos 90 dias</SelectItem>
<SelectItem value="1y">Último ano</SelectItem>
</SelectContent>
</Select>
<Button variant="outline" size="sm">
<Download className="h-4 w-4 mr-2" />
Exportar
</Button>
</div>
</div>
</div>
</header>
<main className="max-w-7xl mx-auto px-4 py-6 space-y-6">
<Tabs value={activeTab} onValueChange={setActiveTab}>
<TabsList>
<TabsTrigger value="overview">Visão Geral</TabsTrigger>
<TabsTrigger value="csat">CSAT</TabsTrigger>
<TabsTrigger value="sla">SLA</TabsTrigger>
<TabsTrigger value="agents">Agentes</TabsTrigger>
</TabsList>
{/* Overview */}
<TabsContent value="overview" className="space-y-6">
<p className="text-sm text-slate-500">Período: {periodLabel[period]}</p>
{/* Top KPI row */}
<div className="grid grid-cols-2 md:grid-cols-4 gap-4">
<Card className="bg-gradient-to-br from-blue-500 to-blue-600 text-white">
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-blue-100 text-sm">Conversas</p>
<p className="text-3xl font-bold">{conv?.total || 0}</p>
</div>
<MessageSquare className="h-10 w-10 text-blue-200" />
</div>
<div className="mt-2 text-sm text-blue-100">
{conv?.resolved || 0} resolvidas ({conv?.total ? Math.round((conv.resolved / conv.total) * 100) : 0}%)
</div>
</CardContent>
</Card>
<Card className="bg-gradient-to-br from-orange-500 to-orange-600 text-white">
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-orange-100 text-sm">Tickets</p>
<p className="text-3xl font-bold">{tick?.total || 0}</p>
</div>
<Ticket className="h-10 w-10 text-orange-200" />
</div>
<div className="mt-2 text-sm text-orange-100">
{tick?.sla_breaches || 0} SLA violados
</div>
</CardContent>
</Card>
<Card className="bg-gradient-to-br from-emerald-500 to-emerald-600 text-white">
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-emerald-100 text-sm">Receita Ganha</p>
<p className="text-2xl font-bold">{formatCurrency(deals?.won_value || 0)}</p>
</div>
<DollarSign className="h-10 w-10 text-emerald-200" />
</div>
<div className="mt-2 text-sm text-emerald-100">
{deals?.won || 0} deals {deals?.win_rate_pct || 0}% taxa
</div>
</CardContent>
</Card>
<Card className="bg-gradient-to-br from-violet-500 to-violet-600 text-white">
<CardContent className="p-4">
<div className="flex items-center justify-between">
<div>
<p className="text-violet-100 text-sm">Novos Contatos</p>
<p className="text-3xl font-bold">{contacts?.new_in_period || 0}</p>
</div>
<Users className="h-10 w-10 text-violet-200" />
</div>
<div className="mt-2 text-sm text-violet-100">
{contacts?.leads || 0} leads {contacts?.customers || 0} clientes
</div>
</CardContent>
</Card>
</div>
{/* Detail cards */}
<div className="grid grid-cols-1 md:grid-cols-2 gap-6">
<Card>
<CardHeader>
<CardTitle className="text-base flex items-center gap-2">
<MessageSquare className="h-4 w-4 text-blue-500" />
Atendimento
</CardTitle>
</CardHeader>
<CardContent className="space-y-4">
<div className="grid grid-cols-2 gap-4">
<div className="bg-slate-50 rounded-lg p-3 text-center">
<p className="text-2xl font-bold text-slate-800">{conv?.avg_handle_minutes || 0}<span className="text-sm font-normal text-slate-500">min</span></p>
<p className="text-xs text-slate-500 mt-1">Tempo Médio de Atendimento</p>
</div>
<div className="bg-slate-50 rounded-lg p-3 text-center">
<p className="text-2xl font-bold text-slate-800">{conv?.channels_used || 0}</p>
<p className="text-xs text-slate-500 mt-1">Canais Utilizados</p>
</div>
<div className="bg-emerald-50 rounded-lg p-3 text-center">
<p className="text-2xl font-bold text-emerald-700">{conv?.resolved || 0}</p>
<p className="text-xs text-slate-500 mt-1">Resolvidas</p>
</div>
<div className="bg-blue-50 rounded-lg p-3 text-center">
<p className="text-2xl font-bold text-blue-700">{conv?.open || 0}</p>
<p className="text-xs text-slate-500 mt-1">Em Aberto</p>
</div>
</div>
{conv?.avg_csat ? (
<div className="flex items-center gap-3 p-3 bg-yellow-50 rounded-lg">
<Star className="h-5 w-5 text-yellow-500 fill-yellow-500" />
<div>
<p className="font-semibold text-slate-800">{Number(conv.avg_csat).toFixed(1)} / 5</p>
<p className="text-xs text-slate-500">CSAT Médio das Conversas</p>
</div>
</div>
) : null}
</CardContent>
</Card>
<Card>
<CardHeader>
<CardTitle className="text-base flex items-center gap-2">
<TrendingUp className="h-4 w-4 text-emerald-500" />
Pipeline de Vendas
</CardTitle>
</CardHeader>
<CardContent className="space-y-4">
<div className="grid grid-cols-2 gap-4">
<div className="bg-emerald-50 rounded-lg p-3 text-center">
<p className="text-2xl font-bold text-emerald-700">{deals?.won || 0}</p>
<p className="text-xs text-slate-500 mt-1">Ganhos</p>
</div>
<div className="bg-red-50 rounded-lg p-3 text-center">
<p className="text-2xl font-bold text-red-700">{deals?.lost || 0}</p>
<p className="text-xs text-slate-500 mt-1">Perdidos</p>
</div>
</div>
<div className="space-y-2">
<div className="flex justify-between text-sm">
<span className="text-slate-600">Taxa de conversão</span>
<span className="font-semibold">{deals?.win_rate_pct || 0}%</span>
</div>
<Progress value={deals?.win_rate_pct || 0} className="h-3" />
</div>
<div className="p-3 bg-slate-50 rounded-lg">
<p className="text-xs text-slate-500">Valor Total Ganho</p>
<p className="text-xl font-bold text-emerald-600">{formatCurrency(deals?.won_value || 0)}</p>
</div>
</CardContent>
</Card>
</div>
</TabsContent>
{/* CSAT */}
<TabsContent value="csat" className="space-y-6">
{csatSummary ? (
<>
<div className="grid grid-cols-1 md:grid-cols-3 gap-4">
<Card className="bg-gradient-to-br from-yellow-400 to-orange-500 text-white">
<CardContent className="p-5 text-center">
<Star className="h-10 w-10 mx-auto mb-2 fill-white" />
<p className="text-4xl font-bold">{Number(csatSummary.avg_score).toFixed(1)}</p>
<p className="text-yellow-100 text-sm mt-1">Nota Média / 5</p>
</CardContent>
</Card>
<Card>
<CardContent className="p-5 text-center">
<CheckCircle2 className="h-10 w-10 mx-auto mb-2 text-emerald-500" />
<p className="text-4xl font-bold text-emerald-600">{csatSummary.satisfaction_rate_pct}%</p>
<p className="text-slate-500 text-sm mt-1">Taxa de Satisfação (4-5 )</p>
</CardContent>
</Card>
<Card>
<CardContent className="p-5 text-center">
<Users className="h-10 w-10 mx-auto mb-2 text-blue-500" />
<p className="text-4xl font-bold text-blue-600">{csatSummary.total_responses}</p>
<p className="text-slate-500 text-sm mt-1">Total de Avaliações</p>
</CardContent>
</Card>
</div>
<Card>
<CardHeader>
<CardTitle>Distribuição de Notas</CardTitle>
<CardDescription>Período: {periodLabel[period]}</CardDescription>
</CardHeader>
<CardContent className="space-y-3">
{csatBar("⭐⭐⭐⭐⭐", csatSummary.distribution[5], csatSummary.total_responses, "[&>div]:bg-emerald-500")}
{csatBar("⭐⭐⭐⭐", csatSummary.distribution[4], csatSummary.total_responses, "[&>div]:bg-green-400")}
{csatBar("⭐⭐⭐", csatSummary.distribution[3], csatSummary.total_responses, "[&>div]:bg-yellow-400")}
{csatBar("⭐⭐", csatSummary.distribution["1-2"], csatSummary.total_responses, "[&>div]:bg-red-400")}
</CardContent>
</Card>
</>
) : (
<Card>
<CardContent className="py-16 text-center">
<Star className="h-12 w-12 mx-auto mb-3 text-slate-300" />
<p className="text-slate-500">Nenhuma avaliação no período</p>
</CardContent>
</Card>
)}
</TabsContent>
{/* SLA */}
<TabsContent value="sla" className="space-y-6">
{slaReport && (
<>
<div className="grid grid-cols-1 md:grid-cols-3 gap-4">
<Card className={`${slaReport.protocols.compliance_rate_pct >= 90 ? "bg-gradient-to-br from-emerald-500 to-emerald-600" : slaReport.protocols.compliance_rate_pct >= 70 ? "bg-gradient-to-br from-yellow-500 to-yellow-600" : "bg-gradient-to-br from-red-500 to-red-600"} text-white`}>
<CardContent className="p-5 text-center">
<Shield className="h-10 w-10 mx-auto mb-2 opacity-80" />
<p className="text-4xl font-bold">{slaReport.protocols.compliance_rate_pct}%</p>
<p className="text-sm opacity-80 mt-1">Compliance de SLA</p>
</CardContent>
</Card>
<Card>
<CardContent className="p-5 text-center">
<CheckCircle2 className="h-10 w-10 mx-auto mb-2 text-emerald-500" />
<p className="text-4xl font-bold text-emerald-600">{slaReport.protocols.compliant}</p>
<p className="text-slate-500 text-sm mt-1">Protocolos dentro do SLA</p>
</CardContent>
</Card>
<Card>
<CardContent className="p-5 text-center">
<AlertTriangle className="h-10 w-10 mx-auto mb-2 text-red-500" />
<p className="text-4xl font-bold text-red-600">{slaReport.protocols.breached}</p>
<p className="text-slate-500 text-sm mt-1">Violações de SLA</p>
</CardContent>
</Card>
</div>
<Card>
<CardHeader>
<CardTitle>Tickets por Prioridade</CardTitle>
</CardHeader>
<CardContent>
{slaReport.tickets_by_priority.length === 0 ? (
<p className="text-center text-slate-500 py-8">Nenhum ticket no período</p>
) : (
<div className="overflow-x-auto">
<table className="w-full">
<thead className="bg-slate-50 border-b">
<tr>
<th className="text-left p-3 text-sm font-medium text-slate-600">Prioridade</th>
<th className="text-center p-3 text-sm font-medium text-slate-600">Total</th>
<th className="text-center p-3 text-sm font-medium text-slate-600">Violações</th>
<th className="text-center p-3 text-sm font-medium text-slate-600">Tempo Médio Res.</th>
</tr>
</thead>
<tbody className="divide-y">
{slaReport.tickets_by_priority.map(row => (
<tr key={row.priority} className="hover:bg-slate-50">
<td className="p-3">
<Badge className={getPriorityBadge(row.priority)}>{row.priority}</Badge>
</td>
<td className="p-3 text-center font-medium">{row.total}</td>
<td className="p-3 text-center">
<span className={row.breached > 0 ? "text-red-600 font-semibold" : "text-emerald-600"}>
{row.breached}
</span>
</td>
<td className="p-3 text-center text-slate-600">
{row.avg_resolution_minutes ? (
<div className="flex items-center justify-center gap-1">
<Clock className="h-3 w-3" />
{Number(row.avg_resolution_minutes).toFixed(0)}min
</div>
) : "—"}
</td>
</tr>
))}
</tbody>
</table>
</div>
)}
</CardContent>
</Card>
</>
)}
</TabsContent>
{/* Agents */}
<TabsContent value="agents">
<Card>
<CardHeader>
<CardTitle>Performance por Agente</CardTitle>
<CardDescription>Período: {periodLabel[period]}</CardDescription>
</CardHeader>
<CardContent className="p-0">
<div className="overflow-x-auto">
<table className="w-full">
<thead className="bg-slate-50 border-b">
<tr>
<th className="text-left p-4 text-sm font-medium text-slate-600">Agente</th>
<th className="text-center p-4 text-sm font-medium text-slate-600">Conversas</th>
<th className="text-center p-4 text-sm font-medium text-slate-600">Resolvidas</th>
<th className="text-center p-4 text-sm font-medium text-slate-600">CSAT</th>
<th className="text-center p-4 text-sm font-medium text-slate-600">TMA</th>
<th className="text-center p-4 text-sm font-medium text-slate-600">Tickets</th>
</tr>
</thead>
<tbody className="divide-y">
{agentReport.map(agent => {
const resolutionRate = agent.conversations_handled > 0
? Math.round((agent.resolved / agent.conversations_handled) * 100)
: 0;
return (
<tr key={agent.agent_id} className="hover:bg-slate-50 transition-colors">
<td className="p-4 font-medium text-slate-800">{agent.agent_name}</td>
<td className="p-4 text-center">{agent.conversations_handled}</td>
<td className="p-4 text-center">
<div className="flex flex-col items-center">
<span className="font-medium">{agent.resolved}</span>
<span className="text-xs text-slate-500">{resolutionRate}%</span>
</div>
</td>
<td className="p-4 text-center">
{agent.avg_csat ? (
<div className="flex items-center justify-center gap-1 text-yellow-600 font-semibold">
<Star className="h-3 w-3 fill-current" />
{Number(agent.avg_csat).toFixed(1)}
</div>
) : <span className="text-slate-400"></span>}
</td>
<td className="p-4 text-center text-slate-600">
{agent.avg_handle_minutes ? `${Number(agent.avg_handle_minutes).toFixed(0)}min` : "—"}
</td>
<td className="p-4 text-center">
<span className="text-sm">{agent.tickets_handled} / {agent.tickets_resolved}</span>
</td>
</tr>
);
})}
{agentReport.length === 0 && (
<tr>
<td colSpan={6} className="text-center py-12 text-slate-500">
Nenhum dado de agente no período
</td>
</tr>
)}
</tbody>
</table>
</div>
</CardContent>
</Card>
</TabsContent>
</Tabs>
</main>
</div>
</BrowserFrame>
);
}